BMW of Annapolis is proud to be located in such a fine city, helping drivers find new cars, finance them, and keep them in tip-top shape. No matter which department you work with, you’ll experience a high level of customer service that you can feel good about.
Below, we’ll tell you more about this town that we love to serve. We’ll also tell you more about our BMW dealership near Annapolis, MD, as a whole, and how we can be of assistance today!
Our Annapolis BMW dealer has something for everyone. If you’re looking for your next BMW model, you’ve come to the right place. Whether you need a new sedan, like the BMW 5 Series, or an SUV, like the BMW X1, we’ve got exactly the car that’s the right fit for you.
You can check out our new and pre-owned inventory right here on our website to get started. Either browse through our listings one by one or use the search filters to help narrow down your options.
If there’s a specific model you’re interested in, you can learn more about it in our detailed car reviews and comparisons. By getting the details on your preferred vehicle, you’ll know exactly what you want and need in a car before you even get to our showroom.
Used & Certified Pre-Owned BMW Vehicles
In addition to our extensive new BMW inventory, we also offer used and certified pre-owned models to fit a variety of lifestyles and budgets. Each certified pre-owned BMW model is a later edition with fewer than 60,000 miles on the odometer. They come with extra benefits for added peace of mind before you drive off the lot including the following:
Not only will you know where your pre-owned BMW has been before you buy, but you’ll also enjoy the benefits of warranty coverage for miles to come. If you aren’t sure whether a traditional used BMW or a certified pre-owned model is a better fit for you, one of our team members will happily discuss the benefits of each to help you make your final decision.
At our dealership, we like to provide our customers with many different options, and that includes BMW financing. Our expert finance team will walk you through every step of this process, answering any questions you may have along the way.
Our longstanding relationships with banks and lenders in the area will ensure that you’re getting the loan that’s best for your budget. Plus, if you’re interested in getting a luxury model short-term, we have lots of BMW lease deals available, for your convenience.
Secure Finance Application
Start by filling out our form online to get pre-approved for your car loan. We’ll review your information and get back to you with your loan or lease options. We’ll also assist you through every step of the process, so you’ll feel confident knowing exactly how your payments work before moving ahead with your personalized plan.
Value Your Trade Tool
If you’re looking to replace your old car with a new one, we’ll even buy your old car from you and put the money toward the price of your new model. This will help you save on the overall price of the vehicle, and we’ll take your previous model off your hands so you can relax and enjoy your new set of wheels right away.
Incentive Programs
In addition, we have several incentive programs that you can take advantage of. There’s our BMW Military Salute, for men and women who are serving in the U.S. Military. There’s also a College Graduate Program, for students who have graduated in the past year or will be graduating in the next four months.
With either program, you can get money to put toward the purchase or lease of a select new BMW. It’s just another convenient service that we provide to customers like yourself.
AcceleRide® Car Buying Online
If you know which BMW model you want and are ready to buy, take a look at our AcceleRide program, which allows you to complete the entire car-buying process from the comfort of your own home.
You’re also free to trade in your current vehicle during the online process. Once you’ve gone through the first five steps and have been approved, enjoy complimentary home delivery of your new BMW within 50 miles. Connect with a team member today with any questions you may have about this simple step-by-step process.
Our commitment to you doesn’t end after you purchase your vehicle either. We believe that customer care means continued service for years and miles to come. That’s why we have an auto service center right on-site to help keep your new car in top-quality condition.
At our service center, our certified auto technicians can take on any maintenance issue that comes your way. From oil changes to transmission replacements, we’ve got you covered.
If that’s not enough, we also provide a state-of-the-art collision center. This facility is made to handle any job, and we work with many different insurance companies to make sure you’re taken care of.
If you need service, but you are a bit short on time, you can take advantage of the BMW FastService® that we provide. This allows you to get expert service in an hour or less, with dedicated work by BMW trained technicians. Here, they’ll perform work like:
Plus, if any part needs to be replaced, we’ll do so with 100% original BMW parts. These are the same parts found on the assembly line when the car was first built. As a result, they’ll be the right fit for your model and can keep your BMW moving forward.
In addition to our advanced service, we have lots of service and parts specials for you to utilize. These specials vary from time to time and run the gamut of services from battery replacements to wheel alignments. Because our specials are regularly rotating, you’ll want to double-check what we’re offering before scheduling service with us.
Accessories & At-Home Repairs
Once you’ve found your BMW model, you may want to customize it with genuine BMW accessories like license plate frames, emblem replacements, or logo-embossed valve stem caps. For BMW owners interested in accessorizing their ride or performing at-home repairs, it’s easy to order both parts and accessories through our parts department.
Annapolis, MD, is so much more than the capital of the state, and our BMW dealership in Annapolis wants to get you informed about this historic, beautiful city with plenty of things to do and see. After you’ve settled into your new BMW, it’s time to hit the ground running by exploring the vast cultural scene of Annapolis, MD.
Life on the Water
Life in this town is truly defined by the abundant beauty of the Chesapeake Bay. Whether you’re in town for the Annapolis Spring Boat show or you’re gearing up to take the sailboat out for the first time this season, it’s hard to beat life on the water.
Unforgettable Nightlife
Before getting your groove on front and center at a concert at Rams Head on Stage, take a stroll through picturesque Annapolis Maritime Museum & Park. For a lower-key evening, share some of Middleton Tavern’s famous oysters over a romantic dinner. Whatever you’re in the mood for, Annapolis, MD, has something to offer.
Day Trips in Annapolis MD
If you’re spending a day in Annapolis, MD, prepare to explore. Start off by taking a guided tour of the U.S. Naval Academy and stop into the USNA Museum while you’re there. Then, head on over to Main Street and check out the multitude of locally owned and operated shops, restaurants, and art that line the 18th century-inspired blocks.
No matter your preferences, Annapolis has something for everyone to enjoy, and we’re proud to represent this vibrant city and keep its residents driving from one place to the next.
Cruising through town in a BMW allows you to fully immerse yourself in the Annapolis, MD, experience in complete comfort from beginning to end. Don’t miss a minute of the nightlife, outdoor activities, live music, or delicious restaurants with the help of a luxurious BMW.
If you see a car or SUV that you’d like to test drive, feel free to stop by our BMW dealer near Annapolis, MD, at any time. Our team at BMW of Annapolis would be happy to help you out in any area of the car buying process. We look forward to working with you and helping you find your ideal automobile today!
Excellent customer service, service adviser went the extra mile to get service done within our convenience. Would have been 5 stars but automatic text system and contacts lack continuity
Very disappointed. I took my BMW for a complete checkup in June before my warranty was up. I haven’t driven 1000 miles and now I need $2500 worth of work done. I am so upset. They should have fixed this in June. Plus a set of wiper blades $84 crazy
It was a laid back dealership, no pressure. Everyone was helpful and pleasant. Great experience
Donta Butler is my service advisor always pleasant listens to my concerns and follows up to make sure the service was completed in a timely manner.Im confident that Donta always has my interest at heart
Service was very good. Only complaint is that no one called me when the car was ready for pick up, I had to call the service dept. No big deal, but a phone call or text is always nice.
My representative Nick was very professional and knowledgeable pertaining to my issue with my X5 BMW and the staff was very pleasant and I will always support Annapolis BMW
Don’t go. Inept, slow, bad service, techs don’t inspect before returning, used insurance and they just upped the bill and caused more damage. They don’t fix sunroofs, only replace yet charged hours of labor to diagnose. Gave car back worse than going in.
Pleasant service personel, relaxing, comfortable waiting area. Communication of auto work details are first rate.
From the moment we walked in the door we were treated as valuable customers. The entire buying experience was exceptional. No pressure, excellent product knowledge by our sales consultant. Would purchase another vehicle from this dealership and recommend it to our family and friends.
Very throughout video of the work that needed to be complete. Service provider was in constant contact and helped lead me through the process.
Great sales team members (David Mier and Akif Yuksel) and a smooth transaction end-to-end.
Yesterday I an issue with my tire & the problem was solved quickly. Jane in customer service was really helpful. The new customer waiting area is a huge improvement over the space they had last time I was in. Nice comfortable seating, coffee, water & snacks. Best of all no super annoying “Family Feud” game show on the tv at a super loud volume and a never ending loop!
I was able to make a Service appointment for an oil change the next day I arrived and they gave me the option of waiting or coming back. I chose to come back. Carr was ready in a few few hours washed very nice and quick service.
The service today was great. jerry Todd went over and above with professionalism and a smile. I was more than happy with him specifically.
Sales representative provided excellent service and communication and hospitality making the visit an enjoyable and relaxing. Dealership had open friendly environment and staff that provided more that I needed and good refreshments.
Ease of scheduling appointment, clear communication between mechanic & project coordinator. Timely completion of repair & detailed explanation of work completed
Check-in was lengthy and chaotic. It was more than 45 minutes before my car was taken in. The take in agent did not check what was needed against the vehicle’s warranty and first presented me with a bill just under $600. I needed to ask him to review the warranty. That added time to the check-in as well. All items were covered. If I did not make this ask, I would have been hit with the large bill.
Service was fine. It took a bit longer than the 2 1/2 hours suggested by the check-in agent.
While I was waiting, the dealership texted ... Read More Full review text opened.DealerRater - Oct 19, 2026
Check-in was lengthy and chaotic. It was more than 45 minutes before my car was taken in. The take in agent did not check what was needed against the vehicle’s warranty and first presented me with a bill just under $600. I needed to ask him to review the warranty. That added time to the check-in as well. All items were covered. If I did not make this ask, I would have been hit with the large bill.
Service was fine. It took a bit longer than the 2 1/2 hours suggested by the check-in agent.
While I was waiting, the dealership texted me suggesting I consider trade in. I don’t want marketing text when I’m getting my car serviced.
Nick was extremely pleasant and knowledgeable. He explained all of the service issues. He is one of the better service advisors that I work with.
I would like to thank BMW of Annapolis for my excellent service as usual! The care and professionalism received never disappoints me. Jane King is the best service representative that i have worked with for the past 16 yrs. I would highly recommend this dealership.
Robert explained my vehicle’s upcoming maintenance clearly and professionally, making the dealership’s service truly outstanding.
Service was prompt and professional. Service advisor was helpful. The new waiting area is much more comfortable
Too xxxxen expensive for no dam reason! Parts take to long to be delivered and service agent do not return calls or respond to voice mail messages timely
BMW of Annapolis truly values their customers and makes each one feel they are special. Theirs location in particular ensures that you are happy with both your experience and your vehicle. It’s no wonder they have almost 5 stars on Google!!
Very professional! Loved the diagnostic video. My service agent Paul was most helpful! Will take my car there from now on.
This is an outstanding dealership in all respects. The staff are very professional and knowledgeable. They make any experience effortless and pleasant. I cannot recommend them highly enough.
Bin was great to work with. Happy throughout the car purchase experience. Love our new car!
Service is always exceeding expectations. Everyone is not only professional and knowledgeable but are incredibly respectful and friendly. It’s never a chore to drop of the car for service. It’s actually something I look forward to now.
The Annapolis dealership successfully diagnosed my problem and addressed my concerns in a timely manner.
The service area/waiting room was lovely! They had plenty of space, snacks and drinks. JP was helpful and kind. As a young woman, I get worried about how car service people may treat me/take advantage, but everything was very transparent and clear!
Great efficient service very attentive and friendly towards customers great communication and repairs done properly
Excellent experience from start to finish. Professional, friendly, transparent, and genuinely helpful. I highly recommend this BMW dealership.
After my first experience with this dealership and service center. I was more than pleased with the quality of professionalism.
Very clean waiting area with comfortable seating. Prices were in line ans reasonable. Appointment scheduling was great.
Service Advisor, Dante Butler, was very personable, knowledgeable and professional. I appreciated his assistance. He kept me informed and let me know what needed to happen.
BMW of Annapolis is the only BMW dealership nearby that I trust getting my car service done. All of the advisors are very good at what they do when it comes to explaining what needs to be done at the service appointment. Nick was my service advisor this time around and provided me with professional service from start to finish.
I have bought , sold , and maintenanced vehicles here and have had an overall postive experience. I think the only area this dealership falls short is the service department. The lack of communication while your car is in there hands insane. That being said the work is usually pretty timely and when they make a mistake they own it. Communication is key and if it was present the last 3 times I utilized their service I would have given them the highest rating I could.
Tried to sell me a used SUV tonight that was MD inspected. The steering clunked loudly going around corners and the vehicle would not go over 2000RPMs with the pedal depressed to the floor. Total xxx vehicle that was highly misrepresented.
I had a concern and they checked that there was nothing serious to worry about.
I never write reviews, but this time I have to. I brought my car to BMW of Annapolis for a completely unrelated coolant issue. During their routine inspection, they found a nail in my tire and quoted me $390.50 to replace it, which I declined because I knew it was there and it wasn’t requiring any immediate fix.
What I was NEVER told was that they had already removed the nail from my tire. They did not ask my permission, did not repair the puncture, and gave me my car back without warning me that they had now left an ... Read More Full review text opened.Google - Aug 29, 2026
I never write reviews, but this time I have to. I brought my car to BMW of Annapolis for a completely unrelated coolant issue. During their routine inspection, they found a nail in my tire and quoted me $390.50 to replace it, which I declined because I knew it was there and it wasn’t requiring any immediate fix.
What I was NEVER told was that they had already removed the nail from my tire. They did not ask my permission, did not repair the puncture, and gave me my car back without warning me that they had now left an open hole in the tire.
I drove away completely unaware, only to discover my tire was rapidly losing air. How do you remove a nail from a customer’s tire, leave the puncture open, and let them drive away without even telling them? Absolutely infuriating and unacceptable.
From the time I arrived through my entire visit while waiting for my vehicle my service team was very courteous and had great customer service.. I enjoyed taking my vehicle to this location and look forward for future visits.
The sales agent was excellent and very knowledgeable. And everyone that I interacted with were very professional and friendly!
BWM of Annapolis was an absolute pleasure to visit.it was an easy to make an online appointment. My service advisor Paul Abel was warm and welcoming.
I received great service at BMW of Annapolis! I will definitely be using this location for all my vehicle needs! Also Ester was incredible with assisting me with my X7 purchase. She went above and beyond and I definitely will recommend!
Great service appointment at Annapolis BMW for maintenance. On time and even gave me a loaner which was super helpful. Jane, service tech, kept me informed and went the extra mile and took my car to the collision center for a windshield repair. That was also very helpful.
Service advisor, Paul, was great. Kept me up to date on what was going on and got me out of there quickly.
Took my vehicle there to be fixed and was charged over $750. After many trips back to the dealership in Annapolis, MD for the same problem, the vehicle still has not been fixed even several times being told it was fixed. All of those trips to the dealership was unnecessary and unacceptable. The dealership has done nothing to fix this situation. Thoroughly frustrated and disappointed in BMW of Annapolis! Going to complain to all of the Veteran's organizations in MD to warn fellow veterans to stay away from BMW of Annapolis, MD. Hopefully, BMW's HQ office will step in ... Read More Full review text opened.DealerRater - Aug 25, 2026
Took my vehicle there to be fixed and was charged over $750. After many trips back to the dealership in Annapolis, MD for the same problem, the vehicle still has not been fixed even several times being told it was fixed. All of those trips to the dealership was unnecessary and unacceptable. The dealership has done nothing to fix this situation. Thoroughly frustrated and disappointed in BMW of Annapolis! Going to complain to all of the Veteran's organizations in MD to warn fellow veterans to stay away from BMW of Annapolis, MD. Hopefully, BMW's HQ office will step in and fix my situation. BMW customer since 1992.
BMW of Annapolis had previously contacted me regarding service of my vehicle. I called on Monday expecting to secure an appointment for a later date, however, the service rep informed me that I could bring my vehicle in that same day which I did. For me, that's exceptional customer service. I waited for my service and was offered refreshments was provided timely updates on the status and needs for my vehicle. Everything went smoothly and I am grateful for the outstanding service.
Great and personable service from Sean and the team. I’m so glad I decided to try BMW Annapolis out after having been disappointed by my longtime BMW service center.
Dealership personnel are very knowledgeable and courteous. Andy Alexis was very helpful in understanding the operation of my new car. Renee Boucher helped me navigate the loan process.
This is by far the best BMW dealership in the country. The people are all great and amazingly helpful. Sean Peria is exceptional and always very knowledgeable. If you are considering a new automobile purchase, visit these people. They will not disappoint.
Ester was an amazing experience. She was really transparent and really helpful in the decision of what cars were better for us. We really enjoyed working with her.
The team at BMW Annapolis is awesome! Lead by GM Dan Bailey, my sales contact, Esther Adekoya, & finance manager, Reina Boucher. My family & I had a great experience!
We bought a brand new BMW and we were in and out of there in no time. Our Salesperson, Kai Davis made every effort to ensure I got exactly what I wanted. He made the whole process smooth and easy. Best car buying experience ever!
Third time visiting service department had good services. No complaints was able to schedule appointment within 30 mins of needing one.
BMW Annapolis is the only dealer I go to for maintenance. Their staff and service is outstanding. My guy is Justin Phipps, he always explains everything and is patient on every visit. Calls to give updates and gives you his honest opinion about your repairs.
Andrew Coughlin has the best service mentality ever! He truly cares and goes the extra mile to give you an A++ experience
I had an amazing experience at the dealership from start to finish. Nat was outstanding…knowledgeable, patient, honest, and never made me feel pressured. He made the entire process smooth and stress-free and went above and beyond to make sure I got the right vehicle. I highly recommend asking for Nat if you’re looking for a great car-buying experience\!
Amazing helpfull and efficient Ben knows his stuff and takes time to explain. THANK YOU
I decided to take my car to BMW of Annapolis for a repair because it is closer to my home than BMW of Silver Spring, which has been my service provider for years. Big mistake.
Unfortunately, my experience with BMW of Annapolis was extremely disappointing, particularly when it came to customer service and communication.
I was assigned a service advisor who was able to assist me during our initial conversation. However, he did not inform me that he would be going on vacation the following day for an entire week, nor was I referred to another advisor who could assist ... Read More Full review text opened.DealerRater - Aug 4, 2026
I decided to take my car to BMW of Annapolis for a repair because it is closer to my home than BMW of Silver Spring, which has been my service provider for years. Big mistake.
Unfortunately, my experience with BMW of Annapolis was extremely disappointing, particularly when it came to customer service and communication.
I was assigned a service advisor who was able to assist me during our initial conversation. However, he did not inform me that he would be going on vacation the following day for an entire week, nor was I referred to another advisor who could assist me in his absence.
For the next five days, I repeatedly called the main service department, only to have the phone ring continuously without anyone answering. I eventually had to call the service scheduling line simply to get someone on the phone and find out what was happening with my vehicle. Unfortunately, they were unable to provide any information and told me someone would call me back. In most cases, that call never came.
To make a long story short, after 7 days, my car was eventually repaired, and I picked it up Friday morning. Saturday afternoon, the “Service Engine Soon” light came on.
I contacted BMW of Annapolis first thing Monday morning and was told that the service manager would return my call within the hour. It is now Tuesday, and I still have not heard from the service manager.
I have been a BMW customer for 14 years and understand that repairs can sometimes be complicated or take longer than expected. What I find unacceptable is the complete lack of communication and follow-up. Customers should not have to repeatedly call, struggle to get someone on the phone, and chase down information about their own vehicle.
Unfortunately, based on my experience, I cannot recommend BMW of Annapolis for service. If you value communication, follow-up, and customer service, I strongly recommend considering another BMW service center.
Easy scheduling, honest friendly service and really enjoyed the new modern comfortable waiting area with tv's, coffee and snacks. Knowledgeable staff. Will definitely continue to trust them with my car.
I always get excellent service at BMW of annapolis. The service team is always courteous and customer oriented knowledgeable and professional. This is my third x5, and I always bring my cars to BMW of annapolis because i'm assured that the technicians will maintain my car properly... No guesswork!
How this place has 4 stars is beyond me. No communication. Rude and dismissive staff.
Top notch, the staff is super pleasant and easy to deal with answering all concerns and questions with courtesy. Great job!
I had an excellent experience in the service department. Nick and my service tech provided a detail explanation of the issue and was able to correct the issue without it costing me an arm and a leg. I appreciate their integrity and commitment to providing excellent service and next steps.
I've been researching for a nused vehicle for weeks, and after having not-so-good experiences at other dealerships, I finally landed at BMW of Annapolis. I had found the vehicle I (thought I) wanted, but it was at a partner dealership. Bing, the salesman, drove to pick it up, but they had sold it the day before without updating the inventory. Being the superhero he is, Bing scoured the lot and found something that was even better. It was a year newer, had about half the mileage, and was loaded to the brim with features. And the cherry on top? ... Read More Full review text opened.DealerRater - Jul 24, 2026
I've been researching for a nused vehicle for weeks, and after having not-so-good experiences at other dealerships, I finally landed at BMW of Annapolis. I had found the vehicle I (thought I) wanted, but it was at a partner dealership. Bing, the salesman, drove to pick it up, but they had sold it the day before without updating the inventory. Being the superhero he is, Bing scoured the lot and found something that was even better. It was a year newer, had about half the mileage, and was loaded to the brim with features. And the cherry on top? He was able to knock some off the price for my inconvenience and to keep within my budget. Just a rockstar move all around. Bing went over and above than I would have ever expected, and I got a much better car than I originally expected for just a little more.
In all my years of buying vehicles, this was the first time I've ever left with a car with the feeling I was taken advantage of. I wouldn't say I felt like I took advantage of them, but I will say everyone won today. If you go to BMW of Annapolis for a new or used vehicle, you're going to want to get Bing on your team because he'll take care of you. This will definitely be my first stop for my next vehicle.
Much improved in promptness and efficiency.May not be the most econical place to get work done.
Always a pleasure to visit and be serviced… I’ve been a client since 2012 and I have never had a bad experience… keep doing what your service agents are doing!!!!
Outstanding experience. My second. Leased by my agent from a Virginia dealer. I had an early problem they wouldn’t support me with and since I also own a home in Annapolis I asked for their help. They welcomed me and my car, and solved the problem immediately. Brought the car back for routine service, same great experience. Another recent problem, so do I reach out to, BMW of Annapolis. Found me a cancellation so accommodated me very next morning with service and loaner car. Allow me to get back home and start seeing planned telemedicine patients during the schedule ... Read More Full review text opened.DealerRater - Jul 18, 2026
Outstanding experience. My second. Leased by my agent from a Virginia dealer. I had an early problem they wouldn’t support me with and since I also own a home in Annapolis I asked for their help. They welcomed me and my car, and solved the problem immediately. Brought the car back for routine service, same great experience. Another recent problem, so do I reach out to, BMW of Annapolis. Found me a cancellation so accommodated me very next morning with service and loaner car. Allow me to get back home and start seeing planned telemedicine patients during the schedule on time. Car was ready afterwards. Dropped off loaner and went to dinner with a previously planned reservation without missing a beat.
Noise from left front tire while traveling from Virginia to Annapolis got progressively worse . Upon unanticipated arrival at Annapolis BMW it was repaired immediately upon arrival. Outstanding service!
Was very satisfied with all the services I received from the time I walked in that establishment would recommend to family & friends for buying a car check out sales rep Chloe
Nice atmosphere, and the staff are great. Highly recommend! They cleaned the vehicle after it was serviced.
Very detailed checkups and explanations with honest advice. State of the art reception waiting areas for owners, fully stocked for your convenience. I have had the same advisor for 10 years!
Had a great experience at BMW of Annapolis on Friday, July 11th. My i4 had an unrepairable flat on the right rear tire that they installed for me back in May. Called the service department and they were able to fit me in the same day while ordering the tire for delivery in the afternoon. My service advisor, Justin, noted the flat tire had a road hazard warranty in effect that saved me the cost of the tire. During installation thy found my left front tire had a bubble and were able to replace that one as well during the ... Read More Full review text opened.DealerRater - Jul 11, 2026
Had a great experience at BMW of Annapolis on Friday, July 11th. My i4 had an unrepairable flat on the right rear tire that they installed for me back in May. Called the service department and they were able to fit me in the same day while ordering the tire for delivery in the afternoon. My service advisor, Justin, noted the flat tire had a road hazard warranty in effect that saved me the cost of the tire. During installation thy found my left front tire had a bubble and were able to replace that one as well during the visit. BMW of Annapolis prcing on tires is unbeatable, $1 over cost. The dealer I purchased my i4 from could not come close to their pricing. Justin and the entire BMW of Annapolis team were customer focused, and committed to providing the very best service possible. The service department was imaculate and all of the staff were welcoming. While I did not buy my i4 from this dealer, when it comes time to replace it, BMW of Annapolis will be my preferred source.
I have been using BMW of Annapolis for the last 8 years for my regular X3 and for the last 3 years for my X3M. They really understand M cars. They perform only the maintenance that is necessary, without trying to upsell me services that I know I do not need. I did some cosmetic customization to my X3M and they did not say a thing (another dealership gave me a long spiel about voiding the car's warranty). Also, the recently renovated waiting area in the service building is super nice.
Service rep was very nice and helpful. We had a minor problem with my aftermarket wheels not being compatible with BMW alignment procedures. I was able to go home and swap them and the rep made certain that my car was taking care of. Great service!
My 2nd BMW. Purchased both at this dealer. Very nice to work with. I recommend this dealer
Donate was super helpful and the entire experience was great. Everyone was friendly, I was in and out in 90 minutes and appreciated the regular updates I was provided.
Thank you to BMW Of Annapolis helping me keep my 15-year vehicle in perfect running condition. My vehicle is at the age with extremely high mileage -where repairs are expected (regular service/maintenance helps keep to minimum). Recently had front brakes replaced - vehicle is back on the road and running smoothly. Quality vehicle and service team -I am keeping the vehicle despite buying new 2026 BMW. Shoutout to my Service Advisor Jane King and the entire service team. Thank you.
Effecient, professional service center. While my vehicle is serviced, I am kept abreast of status without prompting.
Lack of accountability and communication by staff. Car has now been in the shop for 3 weeks for what should have been a simple coolant pump replacement. Gave me several false estimates for service completion of my BMW, and provided no paper trail throughout the process. Service liaison acted like I was a burden for asking for updates. Told me my car was ready for pickup and then after arriving at the dealership, gave me a different story and tried to uber me to enterprise because they have no loaners. Take your vehicle elsewhere.
I had my oil light come on and was able to get an appointment the same day. The staff was amazing and very professional.
Paul is great and always takes care of me! He addressed all of my concerns and then some.
I've brought my vehicle here several times, and unfortunately the experience has been consistently disappointing.
From the moment I arrive, the service advisors often seem annoyed or unwelcoming. More than once, I've been left standing at the service desk for several minutes without being acknowledged or greeted.
Communication throughout the service process has also been lacking. During my most recent visit, I never received a call or update that my vehicle was ready and had to reach out twice myself to find out the service had been completed.
What concerns me most is that my vehicle often seems ... Read More Full review text opened.DealerRater - Jun 29, 2026
I've brought my vehicle here several times, and unfortunately the experience has been consistently disappointing.
From the moment I arrive, the service advisors often seem annoyed or unwelcoming. More than once, I've been left standing at the service desk for several minutes without being acknowledged or greeted.
Communication throughout the service process has also been lacking. During my most recent visit, I never received a call or update that my vehicle was ready and had to reach out twice myself to find out the service had been completed.
What concerns me most is that my vehicle often seems to leave with a new issue that wasn't present before it was serviced. This most recent visit cost several thousand dollars, and just a few days later my check engine light came on. Prior to bringing the vehicle in, that warning light had never appeared.
Lastly, the constant sales pressure from the time I schedule a service appointment until the moment I leave, I am repeatedly encouraged to trade in or purchase another vehicle. I'm coming in for service, not to be sold a new car.
I expect a higher level of customer service, communication, and care for the amount of money being spent.
The new service facility is very nice (they just need more outlets to charge devices) and the checkout process was a bit confusing in terms of where to go to pay. Otherwise, everything else was great!
Best service department around! Robert Kozora was my service advisor and he was great to work with highly recommend!
I was told the oil change service would take 1.5 hours. It took 3.5 hours.
Easy drop off. Good communication with the service department. Vehicle was ready when requested. No other issues
Great dealership, Andrew helped us throughout the process and helped with setting up the vehicle.
I have serviced with them for 10 years. Great team… from front desk to technicians!
They identified problem. Presented the solution . Did the work at cost estimated. Done in timely fashion. Thank you!!
Oil change required a little over 2 hours. It included an inspection and wash but still required too much time. The waiting area was respectable. Not sure why it took as long as it did, I was not given an explanation.
The mechanic who worked on my X5 did not complete the job. I had 4 tires replaced and 1 rim. I now get a error message when I start the vehicle advising me to return the vehicle to the service department I contacted Andrew ( great sales person) who sold me the vehicle. He called me back with 10 minutes with corrected action Thank you Andrew
Devon Binns is an excellent sales manager. He understood my goals and was able to get a win win deal. My new car is beautiful.
Came in for an oil change with coupon. Service completed in under 2 hours. Recommended tire change for 4 wheels. Advisor informed me of how many more miles I could go before it became absolutely necessary. Clear and prompt communications without any pressure to service immediately.
I purchased my used 2018 430i Gran Coupe 3 mos ago and brought it in for an oil change. At which time I was told there were several things that needed my attention but nothing significant. I purchased the oil package and declined the additional repairs..
I went in yesterday for another oil change because I have been traveling slog and I was due. Ome of the first things I mentioned was my oil package at check-in. Fast forward I receive the service video at 9:17am, about an hour later I’m presented with a quote for items not even mentioned on ... Read More Full review text opened.DealerRater - Jun 12, 2026
I purchased my used 2018 430i Gran Coupe 3 mos ago and brought it in for an oil change. At which time I was told there were several things that needed my attention but nothing significant. I purchased the oil package and declined the additional repairs..
I went in yesterday for another oil change because I have been traveling slog and I was due. Ome of the first things I mentioned was my oil package at check-in. Fast forward I receive the service video at 9:17am, about an hour later I’m presented with a quote for items not even mentioned on the trip literally less than 3 mos ago and excluding the recommendations for that trip. I understand the need to make money but I was not interested in the outrageous price gauging. So I declined. It was literally about 10:05am. I was asked if I had time for a car wash which I said yes, but absolutely would’ve said no if I knew it would cost me 2 MORE HOURS OF MY TIME! Finally the car was ready, went to check out, and I’m asked how do I want to pay the $131? FOR WHAT? The service advisor then said sorry I forgot you had the package, handed me my keys and told me my car was out back. Once I reached out back my car was indeed NOT there, so I had to go on a scavenger hunt to find it. Once found, it wasn’t even thoroughly cleaned so WHY did I wait 2 additional hours? No vacuum and still wet.
Lastly, they updated the name on the vehicle to mine but left the previous owners address information. Literally never even asked mine, isn’t that some violation of privacy?
Horrible experience, I would’ve said 1 star but the snacks are the best part of the experience.
The service advisor, Jane, was condescending and began recommending services before the vehicle had even been properly inspected. Unlike previous visits, no thorough check of the car was performed to determine its actual service needs. Instead, the recommendations appeared to be based solely on prior service history rather than the current condition of the vehicle.
Additionally, I did not receive the inspection video that is normally provided, which further reduced my confidence in the service experience. Overall, I was very disappointed with the level of professionalism and customer care I received from this advisor. Based on this experience, I would ... Read More Full review text opened.DealerRater - Jun 10, 2026
The service advisor, Jane, was condescending and began recommending services before the vehicle had even been properly inspected. Unlike previous visits, no thorough check of the car was performed to determine its actual service needs. Instead, the recommendations appeared to be based solely on prior service history rather than the current condition of the vehicle.
Additionally, I did not receive the inspection video that is normally provided, which further reduced my confidence in the service experience. Overall, I was very disappointed with the level of professionalism and customer care I received from this advisor. Based on this experience, I would not choose to work with Jane again.
I made a quick visit to the sales area and the person who directed me to the service department was incredibly unwelcoming. We bought several cars from this dealership.
Just bought my 5th car from BMW and as always tge experience was outstanding. Andrew, Dan and David are the best. Thank you!’
Sevice was fast and on time, my advisor kept me up to date on what was going on and was done in the time they stated.
