Customer Testimonials
Bryan Hidalgo made what can sometimes be a stressful situation (buying a new vehicle) a very pleasant one. He went over and above to make me feel welcome and taken care of, from the time I walked in to test drive to the time I drove off with my new BMW, and everywhere in between. Him and his team were extremely professional, helpful and most welcoming. BMW of Annapolis not only offers "Sheer Driving Pleasure" but also "Sheer Dealing Pleasure". Kudos to you all!
Great service, Andy was a great help from beginning to end with purchase of vehicle
Literally the quickest my family has ever bought a car! Service was nice and quick
BMW of Annapolis was great. Our salesman, Thomas Bedell, made the process quick and easy.
Excellent service from start to finish! Truly impressed and satisfied with the experience. Definitely recommend.
BMW of Annapolis has been very helpful assisting me with the purchase of my vehicle. Arnita Wilson (Sales Agent) was a great communicator and answered all questions I had! She even checked in on me via email after the purchase. I felt important and cared for by the entire Annapolis staff. The customer service was phenomenal. Thank you!
Excellent service during our entire buying experience. Thomas and Richard were top notch in listening to our concerns and providing everything as promised. They went above and beyond any dealership I’ve worked with in 20 plus years of buying cars. We’ll be back for sure.
The customer service was impeccable. Mr. Thomas paid attention to our needs and gave us a great deal.
Tremendous experience. We live in Alaska - retired military - wintering in Delaware with our twin boys in college on the east coast - we needed to purchase a vehicle and did significant research prior but given the unique market we were struggling with what to select. Our sales rep - Thomas Bedell - was incredible. He was professional, engaging, a technical expert and listened to our concerns and needs. We couldn’t be more ecstatic with the experience or the vehicle. We absolutely lucked in to finding the dealership as we drove from Dewey Beach, Delaware. It is a ...
Patience, going above and beyond, convenient and the best customer service ever. I am so fortunate to have purchased my car from Annapolis BMW and Thomas B. The care he took to make sure I had more than what I even thought I wanted in a car was unparalleled to any car buying experience I’ve ever had. His intuition with his customers is unmatched.
I am an out of state buyer. This is my 1st experience with BMW. I can share that the sales representative-Thomas Bedell provide me with a great level of response and detail for my vehicle purchase. I recommend him as well as the entire team that resulted in a great purchase experience. Thank you!!!
Thomas Bedell offered very professional service and follow-up, without the usual “high pressure” salesperson pitch. I would not hesitate at all to recommend Thomas to a friend buying a car!
Great service got me in and out quick my advisor Jane King is the best!
Everything you could ask for in a buying experience. Everyone I worked with was supremely professional and courteous from beginning to end.
Made my first BMW purchase (certified pre-owned) at BMW of Annapolis. They were very responsive throughout the entire process, fair, reasonable, and great to work with. My next BMW purchase is highly likely to be there too. Highly recommend!
My family and I have purchased two BMWs from Arnita (one new and one used). Arnita is a consummate professional, and was absolute terrific both times! She went the extra step with following up after our purchases.The dealership staff were amazing, and found options within our budget means. A great team overall & we are loyal to this dealership and to BMW!
Outstanding staff Definitely call them You'll be glad you did- Nice Dealership great enviroment The sales staff is focused on providing excellent customer service. They take the time to know the customer and their needs. I experienced phenomenal Service from Tim and his colleagues. Keep up the good work.
This is my second purchase from this dealership. The only reason why I returned back to this dealership for my second purchase was because of the sales associate Thomas Bedell. When I purchased my first car from BMW Annapolis Mr. Bedell, went above and beyond to provide me with an excellent buying experience. Therefore, when it was time for my second purchase I had to return back to BMW Annapolis. My second purchase experience with Mr. Bedell, was even better then the first. If you are looking for a knowledgeable sales person that’s going to get the deal done ...
Arnita Wilson was great to work with. This was our second purchase of an X5 from BMW.
I have bought 3 Mini's from this dealership. Everyone that I have dealt from Sales to Service have been helpful and professional.
Great service, knowledgeable,caring, no hasle, awesome sales guy and manager! I would recommend this dealership.
Timothy Gleason and team were fabulous during our online transaction and shipping of our Mini Cooper!
Outstanding service from Tim Gleason. He made buying a car easy and a real pleasure.
Arnita Wilson, Thank you!! You were excellent!! You made us feel welcome and comfortable in the showroom. You guided us through an extensive list of available cars and ordered the car of my dreams. I have to say that this was by far my best car shopping experience. You were adept as well as very informative. You even made sure to answer each and every question we had patiently and for that I thank you.
I love this dealership. I have been a repeat customer since 2011. The staff is friendly and knowledgeable, and the building is always clean and inviting. Arnita has helped me with the purchase of my last three BMWs as my sales dealer. She is warm, positive, knowledgeable, resourceful, and a 5-star employee there. I would recommend them (and have) time and time again.
Arnita Wilson was the salesperson that I worked with and she was spectacular. Jerry Feldman
Arnita Wilson was one of the best sales women I have ever had especially in the middle of a pandemic. Everything was done prior to me coming to the dealership. She had us in and out in 45 minutes.
Arnita Wilson was excellent. She took the time to explain the technologies of my Seven.
This was my second BMW I purchased from BMW of Annapolis and it will not be my last, it was the second from Arnita and team. I cannot recommend them any higher, no pressure for sales, easy to work with, supportive with after purchase needs, and genuinely care about your experience. I got exactly the car I wanted, X3 M40i.
Outstanding sales, no pressure, very knowledgeable about the vehicles, options, abilities. Worked with me to make the deal I needed. Can not really say enough, extremely positive experience
Everything you could ask for in a buying experience. Everyone I worked with was supremely professional and courteous from beginning to end. Richard Saah is a sales manager who knows his business and is on the level. Arnita Wilson is a consummate pro and a BMW nerd of the best kind. Alexis Thompson can help you navigate the buying process without making you feel like you're being bounced around in a financial pinball machine. They went above and beyond, doing things for me that they simply didn't have to do, and took care of everything with alacrity and ...
Arnita was awesome to work with. She was very responsive and found exactly what I was looking for. I would work with her again in a second!
I purchased my 3rd vehicle from this dealership. Despite the rocky road of chip shortages and lack of cars to be sold BMW Annapolis came through with flying colors. The level of service I get brings me back.
I was treated in a very professional manner. When it is time for my next car I will go to them first.
I had been to three other BMW Dealers in the DC area and none hold a candle to BMW of Annapolis. Their staff worked with me to get the automobile I wanted at the price I had in mind. Superb dealership.
Very professional and willing to do 90% of the work online. Andy is one of the best salesman I have worked with.
The dealership makes customers feel like home. The atmosphere is very customer-friendly. The environment is super clean and well organized. We were very satisfied.
We ordered a 2022 BMW 3X 30i. Ben was very attentive and explained everything in detail. We received our new BMW much sooner than expected. Once it arrived, our salesman went over everything on the vehicle so that we left confident that we would get the most out if our new vehicle. A very pleasant buying experience!
The sales and service team are outstanding! The dealership when above and beyond to find the right vehicle for me. The buying process was quick and I love my X7.
Andy Alexis is excellent. A man of his word. Bend over backwards for service and personal care. Highly recommend fir any future BMW owner. Thanks Andy
Ben was great working me through the ordering and options. Process was very time consuming, but maybe just the way it is. Overall very satisfied
Andy Alexis was professional, thorough and a pleasure to work with. While I was new to the BMW brand, he was instrumental in my decision to purchase. We had a seamless buying experience.
Justin and the rest of the service team are fantastic. When I’m in the market for my next car, I’ll be buying from BMW of Annapolis.
My experience with BMW of Annapolis has been great. My service advisor Robert Kozora is phenomenal. His customer service is always superbly demonstrated and greatly appreciated.
Very Professional Customer focus and polite Went out of their way to ensure highest quality with reasonable pricing Met timeline and works around your schedule
Nicholas kept me apprised of progress and creatively helped solve my problems to get me on my way.
Great car buying experience. Andy Alexis was very helpful and knowledgeable about the car I purchased. All of the employees from sales to finance were friendly and accommodating.
I am extremely happy and satisfied with my decision to purchase from BMW of Annapolis. I saw a vehicle I liked online and so I read the reviews and saw that Andy Alexis was highly recommended so I asked for him when I called, and I am glad that I did! Not only is he very kind and patient, but he is very knowledgeable and helped me make my purchase process incredibly smooth especially since I was driving four hours one way to pickup the vehicle. I highly recommend visiting Andy Alexis if you are in the market for a ...
Very pleased with the service department. The services performed were exactly as promised, they were prompt and also cleaned my vehicle. Well done to the team!!
I had the pleasure of working with Andy Alexis. He kept me informed while I waited for my car to get delivered. I’m actually jealous of my husbands BMW and I think my next car is going to be a BMW. I will be sure to reach out to Andy when it’s that time for me to buy another car
I used the service center for this dealership. It was a very pleasant and professional experience. The oil change price was great and they washed my car for me as a surprise plus!
I received excellent customer service from the service person to the technician that worked on my car. I would recommend BMW for service or for sales.
Great communication throughout the process. Courteous and professional. Very pleased with all aspects of the service. Very accommodating regarding appointment availability. I’ve been a loyal customer for years because of Ben Allen in sales and service reliability.
Service advisor was extremely knowledgeable and helpful. Dontae Butler was very patient with all my questions and took time and effort to check with technical staff to answer a complex one. His answers reflected excellent experience
Justin and team are awesome, love the dealership! Very efficient, customer friendly service. Very pleased with our 335I. Hi to Ben Allen from Bill Fensterer... thank you
Nick at BMW service was extremely helpful and efficient. He saved me money too
Expensive but worth it. Very professional and friendly. Clear guidance on everything.
Easy transaction with used car. Satisfied with overall performance at the sale
I always use this place for any type of issues with my x5. Good team would like to come here again in the future too
Satisfactory service and very professional. Did not try to overcharge me and did not even charge me for checking the problem. Thank you so Dontae.
The dealership is great! The sales people and the service people are very helpful! I will always go to this BMW dealership. I bought several cars from them.
I truly is enjoying my car. My sales person Andy was very professional and made the buying process easy. He explained quite a lot of the operational procedures of the vehicle.
Excellent service received.I took my BMW in for servicing and the recommendation and service provided by Nick was wonderful. I did not have anything to worry about.
Best car purchase experience in 30 years! I've owned over 12 cars during this time and NEVER have I been in and out of a dealership in under an hour! I worked with Andy Alexis on a used X3 M40i and he was honest and transparent from the start. I like to consider myself a shrewd negotiator but I also understand the value of an honest price so that's always been my end goal. I communicated with Andy only via email until we got to that negotiated price I felt was good for me and for the dealership. Andy ...
One of the best dealers I have ever bought from. Sales man was very knowledgeable about the car. Was our fourth BMW convertible starting in 2000.
The last three vehicles that I have purchased were used and from an "auto super store" which is famous for paying the price of the car that is on the sticker. No haggling required. For me, I would rather have teeth pulled than go through the dealership process. Negotiating for a car has never been a pleasant experience. That all changed for me when I started looking for a new BMW. I saw a car online that I liked at BMW of Annapolis and inquired about the vehicle. Andy Alexis contacted me almost immediately. I told Andy I ...
Dante was an excellent representative and kept me informed of the process. I appreciate the loaner car it is part of the reason I chose to purchase a bmw
The dealer was able to promptly fix my vehicle and offered help for dealing with insurance as well as making arrangements for a loaner car.
I felt welcomed from the beginning to the end. Jane King was my service rep, her customer service was excellent. Jane greeted me as I walked into the service department making me feel welcomed. She explained everything making sure I was updated as the technician was working on my car. I would definitely recommend this BMW dealership to my friends!
I purchased a 430i convertible - One of the most efficient purchases I have made with a car dealer. Andy Alexis was professional and kept me informed through the process.
My service provider could not have been more helpful. He clearly explained the work that was required and provided an accurate estimate of its cost. The work was completed in the time frame that he indicated.
I purchased a 2022 840i xDrive with Andy Alexis and he made the experience simple and smooth. I appreciate his knowledge and expertise. He is by far the best sale representative I have ever encountered.
My appointment was on time. Advisor kept me in formed. Service on my vehicle was completed as expected in one day by close of business.
I recently purchased a BMW and Andy Alexis my salesperson - he made the experience as smooth as can be. Very professional and straightforward. The Manager Richard Saah was also very helpful. Great experience overall.
Excellent service, and sales! Very courteous employees as well! Highly recommend this dealer for sales and service. They have treated our family and friends very well!
Buying a car in the age of technology is no small feat especially from the salesman perspective. There are so many resources out there to do comparative analysis before stepping into the shop. My most recent purchase (March 2021) from Andy Alexis at BMW of Annapolis. This was my 3.5 purchase from him over the last 15 years - I say the .5 because during that time I moved to Augusta Ga and he worked with me while negotiating a deal on an X5 there. I continue to come back to Andy because he is the BEST when it comes to knowledge, attentiveness, responsiveness ...
This was my first BMW purchase and Andy Alexis was my salesperson. He was absolutely wonderful. He made sure all the paperwork details were completed. Thank You, Andy.
Highly recommend. Very thorough and accommodating. I will recommend to any BMW owner who cares about maintaining their vehicle by keeping it in top condition.
Excellent service and good communication during the servicing of my car. I will definitely recommend this facility to my friends. I hope to go back for future services.
Andy Alexis was the best sales person to deal with! He was comfortable negotiating via text and in person. Very responsive and gave me time and space to find exactly what I was looking for in a new car. The process was not stressful at all and he was accommodating to my busy schedule. He knew that I did my research and we were both satisfied with the price negotiated.
Fast and friendly service highly recommended! Easy appointments, clean and comfortable waiting area with complimentary drinks and snacks. Always had good customer service and good work here.
Always a pleasure to work with the service staff at BMW of Annapolis. They keep me informed and always follow through. Since purchasing my vehicle at this dealership it has always been serviced here and I have no plans to change that.
Andy Alexis is first an awesome human being who is compassionate and straightforward. Our family has worked with him for over 12 years and purchased several BMW models. I’ve observed him as he’s worked with other clients and trusted him from day one as he is always professional, polite and we love him. Fair and very honest and we tell and will tell all our friends looking for a BMW to ask for Andy.
Andy has been my constant through all of my deals for the past 12 years. I trust him 100% and he has never steered me wrong, always gotten me the best deals. He’a an amazing salesman and I consider him a true friend.
Best dealer I have ever worked with! Excellent and transparent experience from initial contact all the way through signing. Andy Alexis was tremendously helpful and I am very happy with the lease of my BMW 3 series. Thank you again, Andy and BMW of Annapolis!
Great buying experience for getting a new BMW They were very good and easy to work with Would certainly recommend them for new car The Sales staff were particularly good
Andy was excellent! He helped me get a good price but also being straight up about everything with the car. I love my vehicle and couldn’t be happier with the experience.
Recently leased a 2021 5 Series. Seem less transaction. Great Service. Worked with Hunter Lappen who was very professional they were able to secure a vehicle in a timely manner
Great service from sales, finance to parts. This is my third vehicle from the dealership. This will always be my dealership of choice for my family.
Recently purchased a 2021 5-Series from BMW of Annapolis and had a great experience from start to finish. Straight-forward and efficient process and a great customer experience from start to finish.
My first deal at BMW Annapolis, very pleased with straight forward offer on the new car’s pricing as well as the trade-in. Definitely will be referring my friends and family to them.
My service representative, Justin was professional, organized and kind mannered. My sales professional , Hunter arranged appt for me and BMW of Annapolis is first class Premiere Company. Highly Recommend BMW of Annapolis!
Dante was great in servicing my car. Very nice and personal. Cool as a jewel! If you need service ask for him. If you can’t get Dante ask for Jane King. She was my service person before Dante. Also super to work with!
This is my 4th lease/purchase. They always exceed expectations and I know my customer service in the future will also be great. Highly recommend.
Bought the car 6 years ago and still go back for every service visit. Its always returned clean, on time and done right! Thank you
Wonderful dealer service! I brought my car in to be serviced, I was provided a loaner, and was notified immediately when my car was ready. Nick was great to work with I highly recommend this dealership for car servicing.
My service representative Jeremy was great and was very helpful in assisting me with questions that I had asked about and even help me with things that I did not know about my car
Eric and his team provided fast and simple support to help with a broken window. The clean up of glass was immaculate and the car was also detailed throughly. Great technical support via photo sharing allowed for quicker parts order. Would recommend for all repairs.
I have bought 5 bmws and 1 mini from these folks over the years. They are fantastic! I love Jane in the service dept. wouldn’t buy from any other dealership in area!
Great service and they were very professional. The dealership allow for me to have a loaner while my vehicle was being service. I will continue to send my family and I will use there service in the near future.
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