This dealership has been a pleasure to work with regarding maintenance and repair work on all of my BMWs. This includes non-warranty work as well. They have always been very fair and consistent with with their good service - regardless if the resulting service is free or if I need to pay some $$. This includes recently going to bat for me regarding a unique and uncommon warranty repair that could have been denied, but was not because they did the necessary additional legwork to show the issue was a valid warranty repair. I would not hesitate to continue using this ...
Robert was professional and friendly. My wait time was minimal. This was my first experience with the Annapolis Dealership, and it added to my certainty that buying a BMW was the right decision.
The service department at Annapolis BMW is top-notch - everyone. Everytime I’ve had to take my car in for service whether for major or general maintenance, they have always been extremely friendly and professional. I recently took my X3 in for service and when I picked it up they had an older quaint gentleman retrieve my car and pull it up for me - wow....front door service - nice touch and I for one truly appreciate that service....great job guys!!!!
Jane was exceptional! This was my first visit at Annapolis BMW for service and I will recommend them for exceptional service. All of there Service Advisors are prompt and professional.
The service that I received when choosing, purchasing and excepting delivery was extremely professional and efficient!
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