Customer Testimonials
I've brought my vehicle here several times, and unfortunately the experience has been consistently disappointing.
From the moment I arrive, the service advisors often seem annoyed or unwelcoming. More than once, I've been left standing at the service desk for several minutes without being acknowledged or greeted.
Communication throughout the service process has also been lacking. During my most recent visit, I never received a call or update that my vehicle was ready and had to reach out twice myself to find out the service had been completed.
What concerns me most is that my vehicle often seems ... Read More DealerRater - Jun 29, 2026
The new service facility is very nice (they just need more outlets to charge devices) and the checkout process was a bit confusing in terms of where to go to pay. Otherwise, everything else was great!
Best service department around! Robert Kozora was my service advisor and he was great to work with highly recommend!
I was told the oil change service would take 1.5 hours. It took 3.5 hours.
Easy drop off. Good communication with the service department. Vehicle was ready when requested. No other issues
Great dealership, Andrew helped us throughout the process and helped with setting up the vehicle.
I have serviced with them for 10 years. Great team… from front desk to technicians!
They identified problem. Presented the solution . Did the work at cost estimated. Done in timely fashion. Thank you!!
Oil change required a little over 2 hours. It included an inspection and wash but still required too much time. The waiting area was respectable. Not sure why it took as long as it did, I was not given an explanation.
The mechanic who worked on my X5 did not complete the job. I had 4 tires replaced and 1 rim. I now get a error message when I start the vehicle advising me to return the vehicle to the service department I contacted Andrew ( great sales person) who sold me the vehicle. He called me back with 10 minutes with corrected action Thank you Andrew
Devon Binns is an excellent sales manager. He understood my goals and was able to get a win win deal. My new car is beautiful.
Came in for an oil change with coupon. Service completed in under 2 hours. Recommended tire change for 4 wheels. Advisor informed me of how many more miles I could go before it became absolutely necessary. Clear and prompt communications without any pressure to service immediately.
I purchased my used 2018 430i Gran Coupe 3 mos ago and brought it in for an oil change. At which time I was told there were several things that needed my attention but nothing significant. I purchased the oil package and declined the additional repairs..
I went in yesterday for another oil change because I have been traveling slog and I was due. Ome of the first things I mentioned was my oil package at check-in. Fast forward I receive the service video at 9:17am, about an hour later I’m presented with a quote for items not even mentioned on ... Read More DealerRater - Jun 12, 2026
The service advisor, Jane, was condescending and began recommending services before the vehicle had even been properly inspected. Unlike previous visits, no thorough check of the car was performed to determine its actual service needs. Instead, the recommendations appeared to be based solely on prior service history rather than the current condition of the vehicle.
Additionally, I did not receive the inspection video that is normally provided, which further reduced my confidence in the service experience. Overall, I was very disappointed with the level of professionalism and customer care I received from this advisor. Based on this experience, I would ... Read More DealerRater - Jun 10, 2026
I made a quick visit to the sales area and the person who directed me to the service department was incredibly unwelcoming. We bought several cars from this dealership.
Just bought my 5th car from BMW and as always tge experience was outstanding. Andrew, Dan and David are the best. Thank you!’
Sevice was fast and on time, my advisor kept me up to date on what was going on and was done in the time they stated.
Quick and efficient. Love video from tech and the text messages keeping me updated. Of course the cost was high.
Great service operation. Drop off and pickup were smooth with attentive attendants. Nice facility also
Sean pereia is my service advisor. He was very attentive and helpful with my concerns. He updated me appropriately with the progress on my car.
Very prompt and professional service. Plus, my advsior, Jane, got me a last minute loaner.
Ayan was great to work with and great communication.Efficient experience , car was spotless when I test drove it. 10/10.
Professional members of the Services Team... Initial meeting transparent and open about approximate time the fix would take...after the mechanic reviewed my vehicle, he offered a video to show me what else was needed... this digital touch saved us both time and any possible misunderstanding... after my approval...I received a new approximate completion time... communication is the key here and much appreciated!
Excellent service and was able to get me taken care of quickly and with a great deal
My service person, Shawn, was amazing, professional and very helpful. I am grateful to him and would recommend him to anyone.
Great service and like the new renovation. Justin was very helpful. Thank you. I don’t like the mandatory word count on this.
Very dependable, they are concerned about the upkeep of your vehicle, they help you with the cost of your final bill. They also clean the exterior of your car before you get it returned back to you. They serviced both of my vehicles in 3 months.
Donte was my service advisor today. He was very nice and knowledgeable. He even went the extra mile for me. He was easy to access and communicate with. Which had been a problem in the past I give Donte five stars.
Very good to deal with. Up front on pricing. I have confidence in the work they do.
Shawn on the front deck representative is always amazing. Amazing amazing I enjoy working with him always pleasant.
Outstanding! Everyone is professional and caring takes the time to explain the problem. The dealership is beautiful and very clean Relaxing and comfortable waiting area
Communication from service department was very poor. Failed to call back to confirm tire was in stock so I could schedule an appointment, then failed to timely provide pricing for tires. This resulted in insufficient time for an oil change to be done as part of the requested services.
Always give a video of inspection and have your car ready when they say they will. Always willing to work with the customer.
I have to assume the service/repair was good. But I know the customer service was great because Jeremy Connie kept me informed throughout the process. Outreach to the customer is king!
Andy and David were very professional & they were very open & honest concerning my recent vehicle purchase. The customer service was outstanding!
Thank your Jeremy and Jeff for the quick service times and fitting me in the packed schedule. I will always service my BMWS Here!
My visit was very pleasant and my service advisor, Dontae was very friendly and attentive. I waited in the lounge area while my car was being serviced. The lounge is very comfortable and there are plenty of snacks and beverages available. An overall very positive experience.
Fantastic new facility! Sean is always amazing - efficient, friendly & very professional. Would highly recommend him & his team
Staff was nice, waiting area was clean. took 3 1/2 hours for an oil change.
Dealership was really nice and organized. I was able to make my appointment and drop off my car at my leisure and the turnaround time was quick.
Trusted source for all of your car needs. Speedy, professional, and knowledgeable staff. Book your appointment now!
Great service! I always appreciate the excellent customer service. Special thank you to Jeremy and Nicholas.
Service department is state of the art upgraded experience for customers waiting for their vehicles. Transport to work is also available at the dealership. Nick was professional, responsive and very attentive. Overall experience was five stars.
Totally pleased with my Service Advisor, Dontae for his professionalism and honesty related to the needs of my SUV serviced today, 4/18/26 and also to Charles for the inspection and expertise with acknowledgement of a needed service - not imminent but necessary. Honesty and Expertise is vital and so appreciated at BMW Annapolis demonstrated by these employees. Dealership's get a bad reputation for overcharging for unnecessary service but I have confidence this is not exhibited at Annapolis BMW with their visual inspection sent to Customers - thank you.
BMW of Annapolis service center, and especially Jane King, are phenomenal. Knowledgeable and customer friendly does not scratch the surface of just how superb this agency treats us each and every time we stop in for routine maintenance. We even had a refresher course with Daniel Anderson on just how much our BMW can do with its connectivity to our phones and with just asking Hey BMW…. I cannot finish writing a glowing review without mentioning Andrew Coughlin our sales person and contact who always has time for our questions. Overall this agency is an absolute pleasure.
I have received service at multiple BMW dealerships across North Carolina, New York, and Maryland, and Justin Phipps is by far the best service advisor I’ve encountered. He is professional, welcoming, and truly puts himself in the customer’s shoes—anticipating needs and addressing concerns promptly and thoughtfully. Thank you, Justin, for delivering such an exceptional service experience!
I’ve been trusting your service manager Jane King for over 20 years. She’s been my go to for exceptional customer care. I’ll recommend her/your dealership to any BMW owner!!!
They went above and beyond to get my flat tire fixed that I had to tow to them. It was completed in a day and even made time to add an oil change I had asked if they could do. The sevice manager Eric was great and went out of his way to talk to me and get my car back to me without any inconvenience to me. Thank you!
Jane King, Service Manager, explained in detail the work that was required . Very satisfied with service.
Very quick, friendly and polite. Great waiting area with coffee and WiFi. Always makes the wait for my car easy.
Great service! Justin and Dontae were very supportive of my plight with this car. See you in a couple of months for my next oil change.
We’ve bought three 540 IX drives from them. We are always satisfied with the service team.
Friendly employees and no pressure approach during test driving and purchase of the 2018 X3
I recently had an unforeseen situation occur with my vehicle the end of January. I unfortunately hit a pothole and I had to be towed to BMW of Annapolis since I have only had my vehicle serviced through them the last few years of ownership and trust their customer service. Jane King contacted me the following morning to introduce herself, as well as to let me know that my car had arrived safely the night before. With the pending snow storm rapidly approaching the area, Jane let me know that my vehicle was safe and that she would keep in ... Read More DealerRater - Mar 26, 2026
Love the online shopping experience. The price was negotiated online with ease. The salesman, Andrew, was the most courteous and knowledgeable. He made our leasing transaction a very pleasant experience.
Great fast service. Honest analysis of issue. The only negative is there is no shuttle service. I had to take Uber to get home.
All the staff was professional courtesy and makes you feel so welcoming there. It’s alway a great Nick is the best he really time to explain in detail with you thanks
Great service. It's the only dealership that I go to service my car. I have only had good experiences.
Excellent service and environment! The new service bay renovation is absolutely beautiful. Such a welcoming environment, along with the welcome vibe from the service advisors and techs. I highly recommend BMW of Annapolis and will continue to use them for all my BMW needs.
All 4 wheels exhibited damage after new tires were replaced on 740 Ld! Not happy!
Nice workers, horrible wait time. Oil change and brake fluid took a little over 3 hours.
I purchased my car from BMW of Annapolis in 2017. I’ve had all of my maintenance done through the dealership. The customer service is always top notch and my last visit even went beyond that excellent service. I had quite a bit of planned maintenance scheduled. My service advisor, Sean Peria took the extra step to research the dealership current discounts and saved me over $500! BMW of Annapolis is awesome!!!
Great First Experience After recently relocating to Maryland, I had my first service visit at BMW of Annapolis and couldn’t be more pleased. I was able to get a quick appointment with a loaner car, my BMW iX xDrive45 charging issue was resolved promptly, and they completed my Maryland state inspection for registration during the same visit. My service advisor was professional, pleasant, and very helpful. The entire process was smooth and stress-free. I look forward to returning for future service.
Very professsional and pleasant experience.everyone was helpful and good communication. Let me know all steps of my serbice
Service was needed and resolved efficiently. Tpms tire issue. Kudos for the renovated service building. Beautifully executed. Seating is varied and comfy. The view is great, parking area full of shiny new cars. Tempting.
The service department is very nice to deal with including letting me know that my brakes and tires are close to needing replacement.
My truck now has engine issues after spending $5000 worth of work done and all the suggested work done I needed. They did a full diagnostic. 2 weeks later my trucks engine is overheating. I think they are purposely sabotaging vehicles.
Service department is excellent. Jeremy Miller always addresses my issues and concerns. Highly recommended. Would not take me vehicles to another dealer service department.
The Annapolis BMW dealership has taken care of my BMW since I’ve had it. They are always been polite and thorough in their service.
This service department is top-notch! Nicholas always does a great job communicating and taking care of what is needed. Thank you from a very happy and satisfied customer.
I had the pleasure of getting my vehicle serviced at Annapolis BMW on 3-5-26. I called earlier to see if there were any available spots to fit me in. I spoke with Eric Fisher the service manager and he recognized my voice, greeted me with a professional tone and manner. I was able to get my vehicle in for service at a great time in the afternoon, and in no time at all my vehicle was in and out, washed and cleaned. Sean and Donate the service advisors worked collectively and as a team to expedite the paperwork for ... Read More DealerRater - Mar 5, 2026
Awesome dealership and really good customer care! Will recommend this dealership every time! See service advisor Nick
Got me the spec I wanted and made the entire process fast and easy! Fastest transaction ever!
Up front quote was given and I liked the transparency. The wait was a bit excessive (over three hours) I liked the video that was sent to me by my mechanic, but I couldn’t understand what he was saying. All and all it was a good experience. Car wash was a bit haphazard with areas that were missed
Horrible customer service, and discrimination. I am an Ohio resident who inquired on a 2018 Audi SQ5 on their lot. A sales rep contacted me by the name of Parsa Akbari, who was welcoming at first over the phone until I told him I had challenged credit. So he made the comment, well if you have already outside financial, or a check bring it with you. So I send him my trade information early afternoon, and received no response. Messaged him later that evening no response. So I called the dealership on today, and left a VM for the used car ... Read More DealerRater - Feb 25, 2026
Sean and shop foreman were awesome to help me diagnose perceived issue with my BMW X5m comp. Back on the road and had a loaner while they took care of it- great service and attention to detail.
I just purchased a 2026 X3 from Annapolis BMW. Our sales person was Ester, what a pleasant and knowledgeable sales person, after taking the aforementioned vehicle for a test drive with my wife, We purchased the vehicle. In addition, the finance director Dave was fantastic! Keep up the great work. Tony Marotta
In the middle of a heavy rainstorm I ran to my BMW X-3 only to find the roof was leaking above the A-pillar. It was early on a Friday morning and I called to see if I could have the vehicle serviced as I had other appointments the following day. My service representative, Dontae Butler, was able to get me in directly and provided transportation home while the vehicle was waiting for a service tech. The problem was diagnosed as a clogged drain line from the moon roof. The line was cleared and it seems that they also dried the ... Read More DealerRater - Feb 20, 2026
Super nice waiting area! Comfortable seating, Multiple televisions. Snack area well stocked. My only complaint was how long it took for a routine service. My appointment was 10:30 on a Thursday. I was there for 3 hours. The weight just seemed excessive to me. I will mention that they do wash your car for you though.So that did add a little time on. Everyone was very nice.
Beautiful new service center. Great service representative. Clean, respectful service. I would recommend them to others.
Great service, very efficient process, quality work and on time, and good price. The new facility is shop very nice and comfortable to wait in.
Sean was very helpful. Took care of what was needed and answered my questions. I appreciate the car wash too.
The reason for me purchasing my 2026 230i from BMW of Annapolis is because of of the quality service I received from Dontae Butler n Robert Kozora I could not possibly imagine receiving their quality of service from another dealership.
Very helpful sales staff. We were in and out with my purchase in no time! Very professional and knowledgeable.
I had the pleasure of working with Esther. She was kind, patient and very professional. She made the sale very seamless. She was also very accommodating in speeding up the process because we didn't have a lot of time. Even after the sale, she continued to be available to me answering all the questions I had even on her day off. So if you need someone that's going to be there for you throughout the whole sale process and after, ask for Esther.
I loved BMW of Annapolis! The advisor Nicolas was great! Professional, knowledgeable, and courteous! Thanks
Words cannot describe how horrible they made me feel, how impersonal how much they have allowed AI and technology take away from the value of human existence to the point that service advisors can get away with out communicating with you or even begin to advise you on your best options. Much compassion is needed an intelligent conversation needs to be taught so far I’ve paid over 20k in your service department and still you are getting worse, whenever I buy a new vehicle it won’t be a bmw not because the vehicle is not worth it just ... Read More DealerRater - Jan 26, 2026
The service writer, Sean was great, my car provided some unexpected difficulties but the team at BMW Annapolis was able to solve them all while saving me money!
An awesome customer service experience! I look forward to having my vehicle serviced at this location in the future.
Always professional, accurate, courteous, and informative. Buying a multi year service contract was a very good value choice. Thanks!
Great service as always! The new service center is warm and inviting! Everyone seemed to be very comfortable while they waited for the services to be completed.
BMW of Annapolis and advisor Jane King did their usual great job. Thanks for their efforts.
Nicolas was a pleasure to have as a service advisor! He kept me informed along the way, provided video of the issues with my vehicle and repair was completed in a timely manner. Highly recommended!
The Staff at BMW/Mini of Annapolis work hard to make things great for their customers! A very inviting group and they listen to buyers' concerns to get things right and safe with their vehicles. Working through Holiday time frames to get request done well from car Service to Finance and everything in between. Big shout out to the BMW Pre-Owned Director and his team...Thank you! Highly recommend this Dealership.
Car repairs were done as estimated and on time! Jane was great at communicating the status of the car as it went through the process. A+!
Went in for a squeaky brakes. Found out high performance cars have high performance brakes, that unfortunately due to their composition will squeak. They, specifically Sean, my service advisor was thorough in the explanation and even had the shop foreman involved. Brakes were in good shape. No wear. They did blow out a lot of brake dust which definitely helped. Bottom line……High performance brakes will occasionally squeak, but Sean made it easy to understand why. Will definitely go back to BMW Annapolis for all future service needs.
Service was fine but they need to get their phone system working better. Takes many rings for someone to answer and messages are not returned.
Service advisor was great. Provided me with proper information with the questions I asked. Once my car was finished they washed the exterior of my car and that came out really good. Out of all the BMW service centers Ive been to Annapolis have the best exterior wash.
Excellent customer service we lovely to go over there again tell my whole family go
The sales rep was exceptionally knowledgeable about the brand, which made our decision much easier. The finance officer made the paperwork feel effortless and straightforward.
