Customer Testimonials
I had great experience the sales person was very cooperative and nice. If I have to buy another car I would go back to them
I should have been told that because I received a loaner I had to wait until after persons in the waiting room get serviced first.
Very professional and caring people that work here - Arnita Wilson is the exception. She is kind, very patient, wonderful to talk to - understands customers like me that are just okay with new technology - never pushy and seems to look out for her customers. I hope she will still be there in another three years!!!
Very helpful. I knew what I wanted so there wasn't much to say. Mr. Thomas was very helpful.
I received excellent repair service at this dealership. They were also punctual and I did not have to wait a long time for service.
Jane got the work finished within my time restraint. She explained what was needed next. Thank you, Jane
Thank You for your professionalism and excellent service. I am looking forward to purchasing my next BMW vehicle in the near future.
Amazing customer service. Justin really took care of me and communicated well. Very pleased with the service
I was able to drop off in the evening with no problem. They kept me updated about my vehicle. Repair service was good. My car runs like a dream and it was cleaned upon pickup. Would recommend.
The service department went above and beyond other dealers to fix an issue that has been bothering me for over a year. Other dealership simply stated they could not duplicate the problem. BMW of Annapolis took the time to figure out and fix the issue. Special thanks to the excellent service advisor and the manager of the service department.
Excellent service and very knowledgeable and professional service technicians. I would recommend this dealership to all my friends that have BMW’s
5 out of 5 very good customer service as always . Nick stayed on top of things and finished the vehicle in one day. Thx
Great customer service. Friendly and informative. Every question that I had I Recieved an answer that was clear and concise. I Recieved a car wash as well.
BMW of Annapolis is always professional from the time you check in until you pick up your washed car. My car was serviced is less time than quoted. While I was waiting I received a video via text as to to status of my car & what needed to be done. No surprises. Great service in a clean & professional environment.
Thorough!! This was my second time at this location and each time l had a pleasant experience. I highly recommend servicing your vehicle at this location.
I purchased my 2019 CPO BMW Z4 and worked with Tom Hamel, it was a pleasure working with him, he took time to explain the features and went over the car with me in detail.
Absolute pleasure working with Richard the general sales manager helped me solidify a deal over the phone before traveling over three hours from toms river NJ to make a deal. Most honest and professional team I've ever done business with. Would travel here all over again to do business again no doubt about it. Thankyou BMW of Annapolis for an amazing experience.
I've been coming to this dealership for service pretty regularly and I like the professionalism and the quickness. Nick is usually who works for me. He is very kind
I received great service from Arnita and team. I ordered a customer build Plug-In Hybrid X5 and was pleased to get the car delivered within 4 weeks. Very communicative throughout the process and patiently tolerated a few last minute back and forth last minute changes from me.
Very satisfied with this dealer, especially the service of Arnita Wilson in sales! She’s great!
BMW-Mini of Annapolis was very thorough and professional as they serviced my Mini Cooper. I was kept abreast via text and phone calls every step of the service.
I purchased my leased BMW. Arnita Wilson was very instrumental in my purchase. She was excellent!
Would definitely recommend this dealership and specifically AJ. He was on top of everything! There to answer my many questions and knew a lot about the car . Great experience, hands down .
I have been taking my car for service to Mini of Annapolis for over 10 years. Robert is the best service representative. He is professional, knowledgeable, honest and patient. The service department exudes a demeanor of wanting to help you and listen. I have referred others who have purchased vehicles from the dealership and had service performed. I am always pleased with my experience.
Great experience. Dontae was a wonderful service advisor. Stayed in touch to make sure that I knew what was happening. Everyone that I had contact with was super pleasant.
The service and buying experience is always great. They are timely with service and communicate very well. I would highly recommend this dealership for both service and buying a car.
Great experience using this BMW service center for our vehicle. Our service tech was very professional, efficient and responsive to our concerns about our vehicle. Will be back for future service.
Dontae is my service advisor and this was my first visit at this location for a repair. The customer service is excellent and would refer this dealership to anyone in this area for service. Thank you Dontae for a pleasant experience.
Always a great experience. The crew is extremely knowledgeable and professional. Diagnosis was quick, and work was done in an expeditious manner. Thank you BMW of Annapolis.
The Annapolis dealer provided great customer service and had a great loaner car available to drive. The service tech informed me of my car’s status and called me when service was completed. I have been going to them for service for several years now and will continue to use them in the future.
I have been at this dealership twice now for service of my car. My rep is awesome, exceed my expectations beyond. Will continue to go there.
I was in desperate need of a tire and these guys were AWESOME!!! I would recommend this Dealership to owners of BMW in the local area.
I’m very pleased with my service experience at BMW of Annapolis. My vehicle was finished at the time promised. My service advisor, Dontae, was very professional and courteous. He kept me informed of all details concerning my vehicle. I’m very pleased with the results of the service that was done as well. My car is running smooth!
Dontae my service tech was great kept me informed in reference to my car service. BMW of Annapolis is my number one BMW place. Good service when purchasing my vehicle and good service on keeping it got a long time.
Had a flat and no appointment. Service made room for me even the they were obviously busy. Jane King was great. She kept in contact throughout the entire process
I needed a tire replaced and made an appointment for 7:45am. I arrived just before, was seen immediately, and told the techs were hust arriving so expect it would take 2 hours for the service. Roughly 2 hours later I was notified the car was ready. The price at checkout was as expected when I made the appointment. All in all, definitely satisfied!
My experience at BMW of Annapolis is always good and todays visit for oil chg, new tires and an alignment was no different. Service reps and waiting area is good. Just make sure that you communicate when you expect to pick up your car.
Professional and friendly service, from the the Service department to Sales department. They got me fast and timely manner. Same day service. Thanks Steve Daily.
Very happy with the service in my car Dontae was very helpful and knowledgeable. Thanks again!
Nick & Donate were right on top of things and I felt extremely comfortable having my car serviced there, as a result. Jane King was my previous service Mgr and she was excellent too.
Once again, Excellent service from Dontae and the whole of the BMW of Annapolis Service team! They do not disappoint! I Highly recommended them for any service needs.
Great experience with BMW service department. They had me in and out within the promised time. Very friendly and welcoming. I would recommend them to anyone.
First service appt. Justin was kind, polite, knowledgeable, patient, honest and very helpful. Waiting area was comfortable. He was helpful on the phone and in person. Nice to have vehicle washed!!
The BMW 😊😊 dealership service department was a good experience and outstanding customer service. The staff took the time to welcome you and they were very polite. Service Consultant was very helpful and freely shared information. Thanks for the help.
Although the staff were extremely busy when I arrived, they were all professional and tended to me in only a couple of minutes. The servicing time was much less than expected, and I was provided immediate notification!!
Great service As always I was quoted a price so I knew exactly what I was paying when I picked u P my car
They are Changing the way you think about dealerships. Great service and a very fair price. Easy to make the appointment and they were right on time.
I purchased a used 2003 Lexus sc430 convertible for a fun toy. Roberto , a young man new to the trade but quite knowledgeable was my salesman and made the purchase quite easy, from start through inspection and personal delivery to my residence . The dealer ship is modern , clean and GM Steve Daly at the helm expedited the paper work. Overall A+
I didn’t wait this time. I had family pick me up but as usual the staff was courteous and professional. The staff member walked out back to my car.
Very good service, the wait wasn’t too long and my service advisor was very professional and helped me out alot.
This is our first experience with Annapolis BMW. The sales person was direct, very knowledgeable, and extremely responsive during all aspects of the sale. Every detail was handled in a timely and professional manner right down to taking the time to explain the operating features of the car.
The best BMW dealership in the area! These people know what they are doing. Very comprehensive and quick. Just switched from my old dealership to this location.
First service Appt at BMW of Annapolis. They had me In and out within the promised time of 90 minute. Everyone was great. Thanks to everyone.
My car was inspected in a very timely manner. The waiting area was comfortable and clean. I will not hesitate to use BMW of Annapolis again.
Professional service. Did the job right on the first time. No long useless drawing out conversation, straight to the point get you in and out.
Jeremy is top notch. Interesting car aficionado and great with customers. Reason to use the dealership and will use him henceforth. Thank you Jeremy. Quick, efficient and knowledgeable.
My service experience was very smooth. There were no surprises and they didn’t try to upswell me by finding problems that didn’t exist. Overall they did very good work!
I hopped on an existing allocation that Andrew had shown me. We did a same day deposit which was beyond seamless. Throughout the process he kept me informed, even when I hadn’t asked for an update. By no means did he try forcing any adders upon me upon pickup day. I had picked up my 2022 M240i with ease & could happily refer any of you to Andrew at BMW of Annapolis! Thanks Andrew!
Bought a used Lexus. Our sales person was Any Alexis, he kept in contact with us the whole time the car was getting ready. He went above and beyond. This was one of the easiest car buying experiences!
Great work done in a timely manner. Service person Jason was on point and very professional. Very knowledgeable and great follow through with the questions I had.
Nick and the dealership are the best! Service here is a pleasure. Nick and the service managers I have dealt with before are so courteous.
Great staff and Techs Jane king in Service top notch professional also Mr Fishser Service Manager Best in the Business Thank you for taking care of all of us That love and Drive BMWs
Great service from Nick, he was kind and kept me informed throughout my wait during my car service. I loved that the dealership sent me pictures and videos from the mechanic as he worked on my car and the updates were extremely helpful. I always bring my car here and they are cost efficient and quick!
Recently bought an X5, older model with low miles. The car needed some work to bring it back to good condition, Jane was very helpful to get me squeezed into the schedule. Work was done in a timely manner. Only thing that I can say, loaner was needed and service center didn’t have one. My car was in shop for over 1 week with a heavy bill at the end. Once again, great experience minus the lack of a loaner.
Good service from Jane but the techs, as always, over-inflated the tires. The tire replaced was pressurized to 45 psi, 13 psi over the recommended 32 psi.
Customer service and communication about my repair was excellent! BMW of Annapolis is second to none Always a pleasant and satisfying experience I highly recommended them to my colleagues
I bought my car used from another dealership. BMW of Annapolis has always treated me like I bought the car new from them. I always get great service.
Great service! Jeremy Miller and the service team did a great job of explaining the recommended work and following through. The use of video and text enhanced the communication process.
The service team is excellent and friendly and on point when it comes to dealing with my vehicle. Dante was very helpful even when handling the extended warranty.
My service advisor Jane is the best Annapolis BMW, dropped my X5 for its first service. When I picked it up was washed cleaned and ready. Jane also order order a part for 335i.
Great friendly service from the tech and lowest prices for maintenance. I highly recommend this dealership over the others. Waiting area is very comfortable too
Hands down best customer service at a dealership I have ever had. Everyone is always polite and the service department is awesome and great management all around!
First time to the Annapolis dealership and it was a great experience. Nick explained what had to be done to my vehicle and it was done ahead of their expected time frame!
BMW of Annapolis continue to provide great service. I went in for regular service and was informed I had a fault code for my lower radiator flaps. I was provided a loaner and seven hours later everything was fixed and the radiator flap was under warranty
I was able to easy get an appointment and the work on my car was complete within a few hours of drop-off. Staff is great and the updates were quick and helpful.
Always take my BMW for service there. I also have bought 7 vehicles. Great customer service that makes you feel like family. They really take care of you
Brought our BMW i3 in for service. Was taken care of by Service Writer right away and the car was done a couple of hours later.
Easy and convenient oil change/software update. I was in and out of the building in a couple minutes when my car was ready. Great customer service!
Always take my mini Coopet to this dealership for service and maintenance and have a great experience. The technician tells you how long it will take, I get a written report of work done and they wash the car!!!! Ah and there is the coffee!! Great service!
Service advisor Robert did a fine job. When I got home I noticed the wheel fix was not cosmetically complete… polish and discoloration was remaining. Will bring back to fix.
Thomas B. helped us once again by assisting us in purchasing our 2nd BMW. He is professional and provides a “ no haggle” experience. He makes himself available to show all features of the vehicle. Professional, persistent, organized and knowledgeable about BMW and overall car selling industry. Thanks!
We worked with Andy and he was superb, he was with us every step of the way, he explained every detail to us. Great service, I was very satisfied.
Justin Phipps was my service advisor and he gave INCREDIBLE customer service. I was nervous about what could be wrong and he gently walked me through all possibilities. The Lounge is clean and comfortable, with plenty of beverages and snacks. This was the first time coming to this location and I will definitely be back!!!
Dontae spent a lot of time trying to find the problem and solved it for me!
I was uncertain about buying a Subaru from a non Subaru dealer, but ended up being pleasantly surprised by the excellent experience from beginning to delivery of car to my home.
Senior Sales Advisor Andy Alexis has been my go to person for several years now. His commitment to the client, knowledge, and willingness to work to meet my needs continues to be outstanding.
The sales person Sylla was amazing! Attentive, polite and helpful. He even helped me push for delivery as I was in a bind and really needed the vehicle immediately. I did suggest to the manager I’d they are going to continue to allow clients to purchase online they should set up electronic signing and have the shipper on standby to deliver directly after purchase.
Regular maintenance appointment was easy and exceptional! Worked with Dontae who was friendly and professional and informative which is a great combo. Annapolis BMW makes your life easier.
Third car purchased from. Annapolis BMW. Customer service was stellar as usual. Hunter Lappen has always done what is necessary to help me make a purchase.
The service at this location was second to none! We worked with Andy and he helped us every step of the way. The Sales Manager Richard knew what we were looking for and helped make everything smooth sailing. This was the shortest time I ever spent at a car dealer, because of how efficient they were at doing everything.
This dealership is attentive and professional. My service representative, Jane King, has been taking care of my car for over 10 yrs. The service has always been top notch. I would definitely recommend this dealership.
Todays service was excellent. Justin was very polite snd answered all of my questions. He made me feel very comfortable and was patient when asked about future services. I will not hesitate to bring my car back for service.
I worked with Rob and he is very easy to work with and provides his honest opinion when I asked a few questions. I was in for my cars first routine maintenance and my car was completed earlier than his estimated time frame.
Courtesy service center, car was done as expected and rental car was fine. I recommend this dealership for BMW owners.
I worked with Jane and she was wonderful. She definitely makes sure you are updated and does a great job explaining all my options. She will be my go to person now!
Good experience with service manager (JT). The recall was a software fix and I discovered when I came for the appointment that it would take approximately 2 hours vs. the 1 hour given by the Texas-based call center. It actually took 1.75 hours but they also washed the car. By that time, the Friday afternoon backup for the Bay Bridge had resolved and the total time required for the recall and my travel was close to what I expected. Good job by all concerned!
June 25, 2022 By Herman Brown from Severn Maryland Brought my vehicle in for brake work and as usual they are patient, polite, and professional. Jeremy waited on me and took care of preparing my ticket. He explained to me all the maintenance that was completed on my car and was very pleasant to work with..
Fantastic experience with BMW Annapolis. AJ was our salesman and he was excellent. The process was smooth and the deal was fair! The only down fall is the layout of the dealership and the noticeable aging of those facilities. The parts department and new vehicle lots are down the hill and those facilities are very dated. The new sales building is nice. This isn't an easy fix as it would require a significant investment. The salesman was willing to grab any vehicle we wanted to look at but that's a slow process. Otherwise the dealership is great!
Robert was nice, friendly, and easy to work with. Service is quick and never have any issues issues. Always a pleasant experience with this dealership.
Justin had us in and out in less then 24 hrs. You cant ask for better then that and he kept us informed and expedited the process