Customer Testimonials
Courtesy service center, car was done as expected and rental car was fine. I recommend this dealership for BMW owners.
I worked with Jane and she was wonderful. She definitely makes sure you are updated and does a great job explaining all my options. She will be my go to person now!
Good experience with service manager (JT). The recall was a software fix and I discovered when I came for the appointment that it would take approximately 2 hours vs. the 1 hour given by the Texas-based call center. It actually took 1.75 hours but they also washed the car. By that time, the Friday afternoon backup for the Bay Bridge had resolved and the total time required for the recall and my travel was close to what I expected. Good job by all concerned!
June 25, 2022 By Herman Brown from Severn Maryland Brought my vehicle in for brake work and as usual they are patient, polite, and professional. Jeremy waited on me and took care of preparing my ticket. He explained to me all the maintenance that was completed on my car and was very pleasant to work with..
Fantastic experience with BMW Annapolis. AJ was our salesman and he was excellent. The process was smooth and the deal was fair! The only down fall is the layout of the dealership and the noticeable aging of those facilities. The parts department and new vehicle lots are down the hill and those facilities are very dated. The new sales building is nice. This isn't an easy fix as it would require a significant investment. The salesman was willing to grab any vehicle we wanted to look at but that's a slow process. Otherwise the dealership is great!
Robert was nice, friendly, and easy to work with. Service is quick and never have any issues issues. Always a pleasant experience with this dealership.
Justin had us in and out in less then 24 hrs. You cant ask for better then that and he kept us informed and expedited the process
Thank you Nick for excellent customer service and the Service Team for maintaining my vehicle and keeping me safe on the road. The drive from VA to Annapolis is worth the drive.
I had my driver side window drop in the door and Jeremy waited on me and took care of preparing my ticket . The following day Jane called and explained where my car was in progress and was very pleasant to work with.. She’s a gem..
Service Reps there are excellent! Always going above and beyond to help me out…. Truly appreciate them and I will always bring my car here for service
Excellent team and ‘can do’ attitude by Robert and the entire customer service team. On my 6 hour drive to Annapolis in my 2016 X5, my suspension literally gave out. I limped Into the dealership Thursday morning and explained my situation - need to drive back the same 6 hours on Sunday. Robert calmly explained the potential options and I left the car. Within hours They had a diagnostics complete and fortunately had parts and Most importantly - a technician was available. I approved the estimate link immediately and off to the races. The next day I was able to driveaway to meet ...
I really love the service I receive every time I bring my BMW in for care. I’m met with an experienced team of professionals that really make the process seamless.
I am so happy with the service at Annapolis BMW. Scheduling an appointment is easy. Waiting for your Bimmer is comfortable, with TV and snacks. And, the service men and representatives are thorough. I have the maintenance plan. It’s worry free.
The people from your service center were fabulous. They kept me up to date about the repairs by text and video massage’s. Treated me with respect being my car is 17 years old. Thank you everyone
Excellent experience. My service advisor was very accommodating. I was out of town on a business trip when my engine light came on. BMW of Annapolis assisted me in finding an alternative means of transportation so that I could continue on my trip while they diagnosed and serviced my vehicle.
I took my car I. For maintenance service. It was quick and efficient. Jane King called afterward to be sure I had gotten my car from the wash and was home.
I went in to purchase a car and had the best experience ever! Thomas was very friendly and had us in and out with the car of our dreams. He did not give us the run arounds and made sure we were happy before leaving the dealership. I will recommend him to all my family and friends.
The service department is very professional and friendly. My service expert is the best! Very personable and knowledgeable. I would recommend them to anyone. They are truly very good.
Easy drop off. The questionnaire made choosing service items easy and no uncomfortable hard sell. Check out/pick up quick and easy. Very convenient location off 50
They always treated you welcome and my advisor mr Robert always answer my question and try helping. And I like the technology and the técnico send me video how is the problem and what I need
I had 4 tires replaced on my X3. Jane King is a great Service Advisor and the Technician did a great job. Jane had me checked-in in just a few minutes and on my way. Shortly after arriving home, she called that the work was completed and my car was just finishing its complimentary wash. I received repair work from an experienced BMW Technician, using top-grade dealership equipment, with great customer service and an exterior and interior cleaning all at the price of a discount tire center.
I had an emergency warranty issue with my 320i. Jeremy took my car right away, had it repaired by 5 pm. Great communication via text and voice/phone throughout the process. We own 2 BMWs bought and serviced only at this dealership! Thank you
Listen Andy Alexis got his flowers from me the day I purchased my 2022 X6 . Mr. Alexis was very professional, knowledgeable and patient while giving me a tutorial of how everything works in my car. Overall Andy Alexis along with Dave made car buying my first and best experience ever, I’ve own a lot of vehicles, and had to spend the entire day at other dealerships. BMW of Annapolis is the place to go no stress.Thanks Andy Alexis your the best!
I’ve purchased numerous BMW cars from various dealerships and BMW was by far the best experience I’ve ever had! I will definitely return to them for my next vehicle. The process was simplified and my sales consultant, Bryan, was amazing!
My purchase of a new X5e was handled extremely well. I worked with Andy Alexis, who made a number of helpful suggestions and was knowledgeable, responsive and personable throughout. Everyone I dealt with at BMW and Mini of Annapolis seemed highly competent. I am very pleased with the experience and my new EV.
Excellent service and communication!!! The service representative was very knowledgeable and kept me informed through out every step of the process. I highly recommend Robert!!
Buying a new car at this dealership was a great experience. The sales advisor, Arnita, was straightforward, responsive, and knows everything about the product she is selling. Top notch experience all around.
BMW of Annapolis provided a tremendous service experience. Dontae is a marvelous service advisor and a pleasure to work with when problems occur. Their valet service is very effective and convenient. I would recommend BMW of Annapolis to everyone I know.
All was good except the initial call to get an appointment. That is apparently a remote call center. They told me I would have to wait up to 4 hours for a diagnostic for which I would have to pay even though this was a warranty claim. Only then could they start work. They were, simply, rude. In fact, at the dealer your Service person was very polite, confirmed the problem, fixed it with no diagnostic charge at all. That call center is at least in my very limited experience doing you a lot of harm. I nearly canceled the appointment ...
Jane was as professional as she always is. Got me in on time and kept me updated. Jane is always a pleasure to deal with Kevin Dunn
Jane was amazing. She was in touch quickly, kept me up to date and had me back in my car much sooner than expected due to the work needed. Highly recommend working with her!
Whether it's sales, service, or finance, everyone made us feel welcome. Hunter Lappen was our salesman; he didn't pressure us in any way and knew every detail about the car we were interested in. The team also managed to get us wrapped up quickly despite computer system issues while we were there. I highly recommend this place and look forward to continued business with them
From our first sales experience to the first service visit today we keep becoming fans of this place. Nick was courteous and gave a great explanation of what to expect. Linh and Matt
Efficient, courteous, helped in all aspects of my purchase. Thimas Bidell a pleasure to work with
Hunter Lappen, Robert and Justin in service are top notch professionals who put the customer first! Their service elevates BMW beyond the driving experience. Highly recommend’
I have had six BMW's, and had them serviced at BMW of Annapolis. Always consistent and as promised. I have been a customer for over ten years and very satisfied.
Hands down BMW of Annapolis has the best customer service. Clean waiting room and awesome snacks! Their pricing is competitive! Appointments are on time with no waiting!
Ordered M car through Annapolis BMW and the entire process from ordering to delivery exceeded my expectations. During my wait every time I reached out I was given prompt response by Andy Alexis. When my order reached certain milestones I was also informed. Lastly, delivery was better than I expected. I was informed of the optional services, explained about financing, but never pressured to buy something. No problem encouraging future buyers from choosing Annapolis BMW/Mini
I always get great service from BMW of Annapolis. Mr. Justin Phipps was especially helpful, informative, and prompt in his communications. This dealership never disappoints!
Courteous and helpful service attendant. He explained what would be done to my car. My car service was completed in a very short time. Having the car cleaned inside and out was a nice feature. I would recommend this. dealership to anyone. Extremely satisfied with the service.
Even though my SUV is older I still feel special when I bring it in for service. I wouldn’t go anywhere else. They are in constant communication and even tell me that I don’t need certain work to be done yet. And it looks like it’s been detailed when I pick up.
After a bad experience a few years I had been going to another BMW dealer for service. Today’s experience erased all of that history. Work was done as promised and car was clean when I picked it up.
We recently had both 135i cars serviced and we had an extremely good experience with all of the people at BMW. The Service Consultant, Robert, did a great job of explaining what was done to the cars. Thanks for the great experience.
Annapolis group are very honest and explain things easily. They’re not cheap but do great work and again, honest. They don’t try to sell you on additional repairs like other service centers.
Brought my car in for repairs. The service advisor, Nick could not have provided better service. Repairs were done quickly and as promised. Video done prior to the repairs was very helpful. Nick went above and beyond to make the whole experience outstanding.
Professional service and great communication. Nick was gracious and thorough all the way through the experience. I would not hesitate to use them once again
Fast and efficient service while I waited. Car returned washed and ready! Thanks Annapolis BMW
Took my car in for a routine oil change. So glad I did. Was informed of a AC line recall. They completed all the work as I waited. This was so convenient. Nick Tomasko was excellent. Highly recommend!
Good experience. Fast service time. Bought a car from them 2 months ago. Thomas is the man
Bryan Hidalgo made what can sometimes be a stressful situation (buying a new vehicle) a very pleasant one. He went over and above to make me feel welcome and taken care of, from the time I walked in to test drive to the time I drove off with my new BMW, and everywhere in between. Him and his team were extremely professional, helpful and most welcoming. BMW of Annapolis not only offers "Sheer Driving Pleasure" but also "Sheer Dealing Pleasure". Kudos to you all!
Great service, Andy was a great help from beginning to end with purchase of vehicle
Literally the quickest my family has ever bought a car! Service was nice and quick
BMW of Annapolis was great. Our salesman, Thomas Bedell, made the process quick and easy.
Excellent service from start to finish! Truly impressed and satisfied with the experience. Definitely recommend.
BMW of Annapolis has been very helpful assisting me with the purchase of my vehicle. Arnita Wilson (Sales Agent) was a great communicator and answered all questions I had! She even checked in on me via email after the purchase. I felt important and cared for by the entire Annapolis staff. The customer service was phenomenal. Thank you!
Excellent service during our entire buying experience. Thomas and Richard were top notch in listening to our concerns and providing everything as promised. They went above and beyond any dealership I’ve worked with in 20 plus years of buying cars. We’ll be back for sure.
The customer service was impeccable. Mr. Thomas paid attention to our needs and gave us a great deal.
Tremendous experience. We live in Alaska - retired military - wintering in Delaware with our twin boys in college on the east coast - we needed to purchase a vehicle and did significant research prior but given the unique market we were struggling with what to select. Our sales rep - Thomas Bedell - was incredible. He was professional, engaging, a technical expert and listened to our concerns and needs. We couldn’t be more ecstatic with the experience or the vehicle. We absolutely lucked in to finding the dealership as we drove from Dewey Beach, Delaware. It is a ...
Patience, going above and beyond, convenient and the best customer service ever. I am so fortunate to have purchased my car from Annapolis BMW and Thomas B. The care he took to make sure I had more than what I even thought I wanted in a car was unparalleled to any car buying experience I’ve ever had. His intuition with his customers is unmatched.
I am an out of state buyer. This is my 1st experience with BMW. I can share that the sales representative-Thomas Bedell provide me with a great level of response and detail for my vehicle purchase. I recommend him as well as the entire team that resulted in a great purchase experience. Thank you!!!
Thomas Bedell offered very professional service and follow-up, without the usual “high pressure” salesperson pitch. I would not hesitate at all to recommend Thomas to a friend buying a car!
Great service got me in and out quick my advisor Jane King is the best!
Everything you could ask for in a buying experience. Everyone I worked with was supremely professional and courteous from beginning to end.
Made my first BMW purchase (certified pre-owned) at BMW of Annapolis. They were very responsive throughout the entire process, fair, reasonable, and great to work with. My next BMW purchase is highly likely to be there too. Highly recommend!
My family and I have purchased two BMWs from Arnita (one new and one used). Arnita is a consummate professional, and was absolute terrific both times! She went the extra step with following up after our purchases.The dealership staff were amazing, and found options within our budget means. A great team overall & we are loyal to this dealership and to BMW!
Outstanding staff Definitely call them You'll be glad you did- Nice Dealership great enviroment The sales staff is focused on providing excellent customer service. They take the time to know the customer and their needs. I experienced phenomenal Service from Tim and his colleagues. Keep up the good work.
This is my second purchase from this dealership. The only reason why I returned back to this dealership for my second purchase was because of the sales associate Thomas Bedell. When I purchased my first car from BMW Annapolis Mr. Bedell, went above and beyond to provide me with an excellent buying experience. Therefore, when it was time for my second purchase I had to return back to BMW Annapolis. My second purchase experience with Mr. Bedell, was even better then the first. If you are looking for a knowledgeable sales person that’s going to get the deal done ...
Arnita Wilson was great to work with. This was our second purchase of an X5 from BMW.
I have bought 3 Mini's from this dealership. Everyone that I have dealt from Sales to Service have been helpful and professional.
Great service, knowledgeable,caring, no hasle, awesome sales guy and manager! I would recommend this dealership.
Timothy Gleason and team were fabulous during our online transaction and shipping of our Mini Cooper!
Outstanding service from Tim Gleason. He made buying a car easy and a real pleasure.
Arnita Wilson, Thank you!! You were excellent!! You made us feel welcome and comfortable in the showroom. You guided us through an extensive list of available cars and ordered the car of my dreams. I have to say that this was by far my best car shopping experience. You were adept as well as very informative. You even made sure to answer each and every question we had patiently and for that I thank you.
I love this dealership. I have been a repeat customer since 2011. The staff is friendly and knowledgeable, and the building is always clean and inviting. Arnita has helped me with the purchase of my last three BMWs as my sales dealer. She is warm, positive, knowledgeable, resourceful, and a 5-star employee there. I would recommend them (and have) time and time again.
Arnita Wilson was the salesperson that I worked with and she was spectacular. Jerry Feldman
Arnita Wilson was one of the best sales women I have ever had especially in the middle of a pandemic. Everything was done prior to me coming to the dealership. She had us in and out in 45 minutes.
Arnita Wilson was excellent. She took the time to explain the technologies of my Seven.
This was my second BMW I purchased from BMW of Annapolis and it will not be my last, it was the second from Arnita and team. I cannot recommend them any higher, no pressure for sales, easy to work with, supportive with after purchase needs, and genuinely care about your experience. I got exactly the car I wanted, X3 M40i.
Outstanding sales, no pressure, very knowledgeable about the vehicles, options, abilities. Worked with me to make the deal I needed. Can not really say enough, extremely positive experience
Everything you could ask for in a buying experience. Everyone I worked with was supremely professional and courteous from beginning to end. Richard Saah is a sales manager who knows his business and is on the level. Arnita Wilson is a consummate pro and a BMW nerd of the best kind. Alexis Thompson can help you navigate the buying process without making you feel like you're being bounced around in a financial pinball machine. They went above and beyond, doing things for me that they simply didn't have to do, and took care of everything with alacrity and ...
Arnita was awesome to work with. She was very responsive and found exactly what I was looking for. I would work with her again in a second!
I purchased my 3rd vehicle from this dealership. Despite the rocky road of chip shortages and lack of cars to be sold BMW Annapolis came through with flying colors. The level of service I get brings me back.
I was treated in a very professional manner. When it is time for my next car I will go to them first.
I had been to three other BMW Dealers in the DC area and none hold a candle to BMW of Annapolis. Their staff worked with me to get the automobile I wanted at the price I had in mind. Superb dealership.
Very professional and willing to do 90% of the work online. Andy is one of the best salesman I have worked with.
The dealership makes customers feel like home. The atmosphere is very customer-friendly. The environment is super clean and well organized. We were very satisfied.
We ordered a 2022 BMW 3X 30i. Ben was very attentive and explained everything in detail. We received our new BMW much sooner than expected. Once it arrived, our salesman went over everything on the vehicle so that we left confident that we would get the most out if our new vehicle. A very pleasant buying experience!
The sales and service team are outstanding! The dealership when above and beyond to find the right vehicle for me. The buying process was quick and I love my X7.
Andy Alexis is excellent. A man of his word. Bend over backwards for service and personal care. Highly recommend fir any future BMW owner. Thanks Andy
Ben was great working me through the ordering and options. Process was very time consuming, but maybe just the way it is. Overall very satisfied
Andy Alexis was professional, thorough and a pleasure to work with. While I was new to the BMW brand, he was instrumental in my decision to purchase. We had a seamless buying experience.
Justin and the rest of the service team are fantastic. When I’m in the market for my next car, I’ll be buying from BMW of Annapolis.
My experience with BMW of Annapolis has been great. My service advisor Robert Kozora is phenomenal. His customer service is always superbly demonstrated and greatly appreciated.
Very Professional Customer focus and polite Went out of their way to ensure highest quality with reasonable pricing Met timeline and works around your schedule
Nicholas kept me apprised of progress and creatively helped solve my problems to get me on my way.
Great car buying experience. Andy Alexis was very helpful and knowledgeable about the car I purchased. All of the employees from sales to finance were friendly and accommodating.
I am extremely happy and satisfied with my decision to purchase from BMW of Annapolis. I saw a vehicle I liked online and so I read the reviews and saw that Andy Alexis was highly recommended so I asked for him when I called, and I am glad that I did! Not only is he very kind and patient, but he is very knowledgeable and helped me make my purchase process incredibly smooth especially since I was driving four hours one way to pickup the vehicle. I highly recommend visiting Andy Alexis if you are in the market for a ...
Very pleased with the service department. The services performed were exactly as promised, they were prompt and also cleaned my vehicle. Well done to the team!!
I had the pleasure of working with Andy Alexis. He kept me informed while I waited for my car to get delivered. I’m actually jealous of my husbands BMW and I think my next car is going to be a BMW. I will be sure to reach out to Andy when it’s that time for me to buy another car
I used the service center for this dealership. It was a very pleasant and professional experience. The oil change price was great and they washed my car for me as a surprise plus!
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